Questions? We've got answers
Here are the questions we hear most at the counter. If you don't see yours, give us a call at (816) 842-3651 and we'll be happy to help.
Visiting the store
Where do I park?
We have dedicated 1-hour parking for Planters customers across the street, along the Kansas City Taco building. Look for the 1-hour parking signs. Metered street parking and paid City Market lots are also close by.
Do you have a public restroom?
No, we don't have a public restroom. The City Market has public restrooms just a short walk away.
Is the store wheelchair accessible?
Our building is more than 100 years old, and we do our best to make it easy for everyone to shop. The entrance is wheelchair accessible, but the hallways between rooms have inclines that may be difficult. Our team is always happy to help or grab anything you need.
Are you open on holidays?
Holiday hours change from year to year, so check our Google Business Profile for the latest hours before you head our way.
When is the store busiest?
Saturday mornings during City Market season are our busiest time. If you'd like a quieter trip, stop by on a weekday.
Shopping
Do you sell spices by weight?
Our spices come in pre-packaged bags in a few sizes, and the smallest bag on the shelf is the smallest amount we sell. If you need a larger bulk amount, ask us and we can pack a custom order for you.
Can I bring my own jars or containers?
Unfortunately, we can't fill personal jars or containers. Everything is sold in our own packaging.
What payment do you take?
We take cash, cards and Apple Pay.
Do you sell gift cards?
Yes, we have both physical and digital gift cards. They make an easy gift for the cook or gardener in your life.
Do you have a loyalty program or punch cards?
We used to have a punch card, and we'll still honor one if you have it. We aren't handing out new punch cards right now.
Do you have live plants?
Yes, we carry live plants in the spring. Follow us on Instagram to see when they arrive.
Can you help me pick a grass seed or garden seed?
Yes. Ask anyone at the counter and we'll help you find the right seed for your yard or garden.
Can I order ahead or have it shipped?
Yes. Call us at (816) 842-3651 or fill out our order form. See How to Order for all the details.
About Planters
Is there a store cat?
Yes! Nosey is our store cat, and she likes to roam the rooms. Please don't pet her, and let her wander on her own terms.
Do you sell wholesale?
Yes, we sell wholesale to restaurants, shops and other businesses. Visit our Wholesale page to get started.
What's your return policy?
You can return unopened items with a receipt within 30 days, in store. All sales are final on bulk spices and seed.
